Contact
Reaching the parawera.co.nz desk
Email is the only channel we run, and it is read by a person rather than a ticketing robot. Write to [email protected] and you will normally hear back inside two working days, New Zealand time. We do not operate a phone line, a live chat window or a social media inbox, so anything that arrives claiming to be our support team is not us.
What we can actually help with
We answer questions about this site: how a score was reached, why a brand moved, where a figure in a table came from, and requests to correct something we got wrong. Journalists and operators can use the same address for factual disputes, and we will look at evidence from either side.
What belongs with the casino, not with us
We hold no accounts, no balances and no player records. A stalled withdrawal, a declined document, a bonus that did not credit or a closed account can only be resolved by the operator's own support desk, and after that by the licensing authority named in its footer. Sending us the details will cost you time we cannot give back.
If gambling has stopped being a hobby
Please do not write to us about that. Call the Gambling Helpline NZ on 0800 654 655, free and open around the clock, or contact the Problem Gambling Foundation of New Zealand for face-to-face and online counselling.